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In ancient Egypt ，the pharaoh(法老) treated the poor message runner like a prince when he arrived at the palace, if he brought good news. However, if the exhausted runner had the misfortune to bring the pharaoh unhappy news, his head was cut off.
Shades of that spirit spread over today‟ s conversations.Once a friend and I packed up some peanut butter and sandwiches for an outing. As we walked lightheartedly out the door，picnic basket in hand, a smiling neighbor looked up at the sky and said, “Oh boy, bad day for a picnic. The weatherman says it‟ s going to rain.” I wanted to strike him on the face with the peanut butter and sandwiches. Not for his stupid weather report, for his smile.
Several months ago I was racing to catch a bus.As I breathlessly put my handful of cash across the Greyhound counter, the sales agent said with a broad smile, “Oh that bus left five minutes ago.”It‟ s not the news that makes someone angry. It‟ s the unsympathetic attitude with which it‟ s delivered. Everyone must give bad news from time to time, and winning professionals do it with the proper attitude. A doctor advising a patient that she needs an operation does it in a caring way. A boss informing an employee he didn‟ t get the job takes on a sympathetic tone.Big winners know, when delivering any bad news, they should share the feeling of the receiver.
Unfortunately, many people are not aware of this. When you are tired from a long flight,
has a hotel clerk cheerfully said that your room isn‟ t ready yet? When you had your heart set on the toast beef, has your waiter merrily told you that he just served the last piece? It makes you as traveler or diner want to land your fist right on their unsympathetic faces.
Had my neighbor told me of the upcoming rainstorm with sympathy, I would have appreciated his warning.Had the Greyhound salesclerk sympathetically informed me that my bus had already left, I probably would have said, “Oh, that ‟ s all right. I‟ll catch the next one. ”Big winners, when they bear bad news, deliver bombs with the emotion the bombarded (被轰炸的) person is sure to have.
[语篇解读] 当我们告诉别人不好的消息时，我们应该以同情的表情和语气来表达。
1.In Paragraph 1 ，the writer tells the story of the pharaoh to________.
A. make a comparison C. describe a scene
B. introduce a topic D. offer an argument
[解析] 逻辑推理题。从第一段可知，作者用“法老的故事”来引出文章的话题，所以答案选B。
[答案] B
2.In the writer‟ s opinion, his neighbor was________.
A. friendly
B. warmhearted
D. not helpful
C. not considerate
[解析] 事实细节题。文章中第二段，作者的邻居高兴地向作者传达一个坏消息，他没有考虑作者的感受，由此可知作者的邻居很不会体贴人，考虑事情不周全。
[答案] C
3.From “Dreams of headcutting!” ( Paragraph 3 ), we learn that the writer________.
A. was mad at the sales agent
B. was reminded of the cruel pharaoh
C. wished that the sales agent would have bad dreams
D. dreamed of cutting the sales agent‟ s head that night
[解析] 逻辑推理题。从文章第三段推断可知，作者对售票员的这种行为非常愤怒，所以答案选A。
[答案] A
4.What is the main idea of the text?
A. Delivering bad news properly is important in communication.
B. Helping others sincerely is the key to business success.
C. Receiving bad news requires great courage.
D. Learning ancient traditions can be useful.
[解析] 主旨大意题。本文告诉我们“在日常交流中，当向别人传达坏消息时应该委婉地表达出来，以照顾到对方的感受，这在日常交流中是非常重要的”。由此可知答案为A项。
[答案] A
2013高考英语试题分类小结篇：情态动词与虚拟语气
2013高考英语试题分类小结篇：动词的时态和语态
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